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	1 PenguinGroup (USA) Website Search for a title by clicking the link for the Penguin Group (USA) website: 2 We appreciate the questions and comments submitted by our readers and would like to answer them all individually. Because of the heavy volume of e-mail received, however, we will not be able to respond if your question is listed as an FAQ below:
	89 Answers Found		Page:  1 2 3 4 5  of 5
	Summary   ID #   1 F A Q: What are my options if I have purchased a defective book? 1073 2 F A Q: How can I identify the jacket/cover artist featured on a Penguin Group book? 1077 3 F A Q: If I request overnight or 2nd day air as my shipping option, when can I expect to receive my order? 1080 4 F A Q: Do you provide replacements for lost or damaged parts? 19 5 F A Q: How can I purchase a Penguin book that has gone out of print? 32 6 F A Q: Do you ship books to individual consumers outside of the United States? 418 7 F A Q: May I make changes to a Web order that I just placed? 1074 8 F A Q: How can I find out whether an author will be touring in my area? 500 9 F A Q: I have a Penguin book that looks very old. Can you tell me when it was published? 1076 10 F A Q: Could you tell me who the agent is for a particular book? 1078 11 F A Q: How can I obtain bookmarks, posters, or other promotional items specific to your books? 1082 12 F A Q: How can I contact a Penguin author? 11 13 F A Q: How can I tell if my book is a first edition? 798 14 F A Q: How can I locate a book on your website? 1071 15 Manuscript Submission Guidelines 506 16 Pearson NCS or Financial Services Scam Alert 1127 17 Frequently Asked eBook Questions 22 18 How to Open an Account with Penguin Group (USA) 23 19 Rights & Permissions 536 20 SEARCH TIPS ! ! ! 383
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